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Return & Refund Policy

At Gmart Africa we want you to be happy with every purchase. Please read this policy carefully before buying.

1. General rule

Goods once sold cannot be returned, except in the cases listed below.

2. Returns within 48 hours

You may return an item on the same day of purchase, and no later than 48 hours after purchase, provided that it:

  • has not been used, washed or damaged;
  • is in its original condition and packaging, with all tags, accessories and manuals;
  • is accompanied by the receipt or proof of purchase (POS receipt, invoice or M-Pesa confirmation).

3. Items under warranty

Items that come with a manufacturer or Gmart warranty may be returned for repair, replacement or refund according to the terms of that warranty. Please bring the item together with the receipt and warranty card.

4. Appliance technical support

Some appliances include technical support or repair within 7 days of purchase. Our team will advise you at the time of sale whether your appliance is covered.

5. Items we cannot accept

  • Items that have been used, washed or damaged after purchase.
  • Items returned after 48 hours that are not covered by a warranty.
  • Items without proof of purchase.

6. How to make a return

  1. Contact us first on WhatsApp 0735 235 351 or call our assistant on 0106 199 898.
  2. Bring the item and receipt to Gmart Bungoma, Off Mumias Road, Bungoma (Mon–Sat 6:50am–6:30pm, Sun 10am–7pm). For online orders delivered outside Bungoma, our team will guide you on the return arrangement.
  3. Our staff will inspect the item and confirm whether it qualifies.

7. Refunds and exchanges

Once a return is approved, we will offer an exchange, store credit or a refund through the original payment method (cash or M-Pesa).

8. Contact us

Gmart Africa, P.O. Box 67-50200, Bungoma · Email: gmartafrica@gmail.com · Office: 0758 999 159 · Contact form