Skip to Content

Terms & Conditions of Sale

These terms apply to all purchases from Gmart Africa ("Gmart", "we", "us"), whether made in our shop, through our website www.gmart.africa, by WhatsApp or by phone. By placing an order or buying from us, you agree to these terms.

1. About us

Gmart Africa, P.O. Box 67-50200, Bungoma, Kenya. Shop: Off Mumias Road, Bungoma. Open Monday–Saturday 7am–7pm and Sunday 10am–7pm.

2. Prices

  • All prices are in Kenya Shillings (KES) and include applicable taxes unless stated otherwise.
  • Prices and stock availability may change without notice. The price that applies is the one shown when your order is confirmed.
  • Bulk and wholesale prices apply only to qualifying quantities or customers, as confirmed by our staff.
  • If an item is shown at an obviously wrong price because of an error, we may cancel the order and refund any payment made.

3. Orders

An order is confirmed once we have accepted it and received payment (or agreed on payment on delivery). We may decline or cancel an order if an item is out of stock or if we cannot deliver to your area; any payment received will be refunded.

4. Payment

  • We accept cash in the shop and M-Pesa: Paybill 542542, Account 414444.
  • Please only pay to the official Gmart payment details above. Gmart will never ask you to send money to a personal number.
  • Keep your M-Pesa confirmation message as proof of payment.

5. Delivery

  • We deliver within Bungoma town, across the Western Kenya region and to the rest of Kenya.
  • Delivery charges and estimated delivery times depend on your location and are confirmed when you place your order.
  • Please check your goods when they are delivered and report any missing or damaged items immediately.
  • Ownership and risk pass to you once the goods are delivered or collected.

6. Returns and refunds

Returns are handled under our Return Policy. In short: goods once sold cannot be returned unless they are under warranty, or are returned within 48 hours of purchase unused, unwashed and undamaged, with proof of purchase.

7. Warranty and technical support

Some products carry a manufacturer's warranty, and some appliances include technical support or repair within 7 days of purchase. Warranty claims are subject to the terms of the specific warranty. Warranties do not cover damage caused by misuse, accidents or unauthorised repairs.

8. Limitation of liability

To the extent allowed by law, our liability for any product is limited to the price you paid for it. Nothing in these terms limits your rights as a consumer under Kenyan law, including the Consumer Protection Act.

9. Privacy

We use your personal details only to process your orders, deliver goods and serve you better. See our Privacy Policy.

10. Governing law

These terms are governed by the laws of Kenya.

11. Changes to these terms

We may update these terms from time to time. The version published on our website at the time of your order applies.

12. Contact us

WhatsApp: 0735 235 351 · Customer assistant: 0106 199 898 · Office: 0758 999 159 · Email: gmartafrica@gmail.com